HOW IT WORKS

You don’t have to wash and iron clothes but they should be clean, free from stains and any fastenings be in good working condition. We do accept items with fair wear & tear, for example jeans might show wear around the hems of the legs.

No. For everyone’s safety, our collection agents are under strict instruction never to enter a customers’ home. All bags for collection should either be handed to the collection agent at the door or left outside for them to collect.

We ask that you place your no longer needed items into nothing other than black bin bags.

No, our collection agent will not ask you to sign anything but will check that the number of bags listed for collection matches with the number of bags made available to collect. Any discrepancy between the number of bags listed for collection and number of bags on collection will result in your collection being cancelled. You can always book another collection on another date listing the correct number of bags.

The name and photograph of your collection agent will be shared with you as part of your booking confirmation. You should check the photo online prior to their attendance to make sure that this matches with the likeness of the person you hand your bags to.

You will be contacted on the next working day after your collection to confirm the weight of the clothes collected and how much is payable to you. We will take your bank account details over the phone and make payment to you during the call, your bank details will never be retained by us.

Yes, you can change your mind at any time prior to receiving payment. You can call or email us prior to collection to cancel or during our call to you to make payment. If we have already collected, we can only store your clothes for 7 calendar days. If the items are not collected within 7 days, they will be disposed of by us as normal but no payment shall be made to you.

Items must be clean, stain free, in reasonable condition and fastenings in good working order. Clothing that we reject due to not meeting this standard will not be weighed and will be made available for you to collect from us within 7 days. Otherwise, we can still dispose of the item(s) sustainably for you, if you so wish.

We Clear Your Gear was launched in 2025 to initially serve the Northamptonshire and North Bedfordshire areas. As our team of collection agents grows our services will quickly expand into new locations. If you’re interested in becoming a collection agent in your area, please click here to find out how to join our fantastic team.